Privacy Policy

At Velaro, your trust means everything to us. Just as we put care into every stitch and zipper, we put the same care into protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with Velaro — whether by browsing our website, creating an account, or placing an order — we may collect certain information, including:

Personal details: Name, email address, phone number, and shipping/billing address.

Payment information: Securely processed through trusted payment gateways; we do not store your full card details.

Browsing data: Information like IP address, browser type, and device details, collected through cookies and analytics tools to improve your experience.

2. How We Use Your Information

We use the information we collect to ensure a seamless experience for you, including:

Processing and fulfilling your orders.

Sending order confirmations, updates, and delivery details.

Responding to your queries or support requests.

Personalizing your experience with product recommendations or offers.

Improving our website, products, and customer service.

3. Sharing Your Information

We value your privacy and never sell or trade your personal information. However, we may share your data with trusted third parties who help us operate smoothly, such as:

Payment processors (like Razorpay or Stripe)

Delivery and logistics partners

Website analytics and marketing service providers

These partners are required to handle your information securely and use it only for the purposes we specify.

4. Data Security

Just as we test every handle and finish for strength, we protect your data with the same commitment. We use encryption, firewalls, and secure servers to keep your personal information safe from unauthorized access or misuse.

5. Your Rights

You have the right to:

Access, correct, or update your personal information.

Request deletion of your data, unless required for legal or transactional reasons.

Opt out of marketing emails anytime by clicking “unsubscribe” or contacting us directly.

6. Cookies

Velaro uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how our site is used. You can choose to disable cookies through your browser settings, though some features may not work as intended.

7. Third-Party Links

Our website may include links to external sites. Velaro is not responsible for the privacy practices or content of those websites, so we encourage you to review their policies when you visit them.

8. Policy Updates

As Velaro evolves, so might this Privacy Policy. Any updates will be reflected on this page, with a revised “Last Updated” date. We recommend checking back periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:

📩 Email: info@velaroindia.com

At Velaro, we don’t just create products that carry your world — we protect the trust that travels with them.