Terms & Conditions

Welcome to Velaro. By accessing or using our website, purchasing our products, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

Velaro is committed to providing premium bags that combine craftsmanship, luxury, and responsibility.

These Terms & Conditions govern your use of our website, purchases, and services. By using our website, you confirm that you accept these terms in full.

2. Product Information

We make every effort to display product details, images, and pricing accurately.

Colors, sizes, and textures of products may slightly differ due to screen settings or natural material variations.

Velaro reserves the right to modify product descriptions, pricing, or availability at any time without prior notice.

3. Orders

Placing an order on our website constitutes an offer to purchase from Velaro, subject to acceptance by us.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraudulent activity.

Once your order is confirmed, we will send an email confirmation.

4. Payment

All payments are processed securely through authorized payment gateways like Razorpay.

By placing an order, you agree to provide accurate and complete payment information.

Prices are in Indian Rupees (₹) unless stated otherwise and are inclusive of applicable taxes unless noted.

5. Shipping & Delivery

Shipping policies, including timelines and charges, are described in our Shipping Policy page.

Velaro is not responsible for delays caused by courier services, natural events, or other circumstances beyond our control.

6. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy page.

We encourage customers to review our policies carefully before purchasing.

7. User Responsibilities

You agree to provide accurate personal information and maintain the confidentiality of your account credentials.

You agree not to misuse the website by introducing viruses, malicious code, or engaging in illegal activities.

8. Intellectual Property

All content on the Velaro website, including images, designs, logos, and text, is the property of Velaro or its licensors.

No content from the website may be copied, reproduced, or used for commercial purposes without explicit written consent from Velaro.

9. Limitation of Liability

While Velaro strives to provide high-quality products and services, we are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Liability for defective products will be addressed as per our Return & Refund Policy and applicable consumer laws.

10. Changes to Terms

Velaro may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes arising from these Terms or your use of Velaro’s services shall be subject to the exclusive jurisdiction of the courts in [Insert City/State].

12. Contact Us

For questions or clarifications regarding these Terms & Conditions:

📩 Email: info@velaroindia.com
📞 Phone: +91 9643261457

At Velaro, we value transparency, trust, and craftsmanship — not just in our bags, but in our relationship with you.